Enterprise Support Account Manager (with German and ITIL)

THIS JOB HAS NOW EXPIRED.

As a member of the Research In Motion Premier Support team, your primary responsibility will be to serve as the principal contact within technical support for large enterprise customers who are subscribers to advanced support programs. Your business skills, coupled with a background in technology make you well positioned to become totally familiar with the business and technical environment in which the customer uses BlackBerry products.

You will become the focal point for all issues with the customer in order to ensure the highest level of service. In essence, you will become an advocate for the post-sales technical interests of the customer. You are capable of handling challenging situations, setting expectations and diffusing critical customer issues.

RESPONSIBILITIES

The successful candidate's responsibilities will include:

• Critical/Serious Escalation Management
• Account Development
• Enterprise Support Account Administration
• Quarterly/Yearly External Customer Reviews
• Internal Projects

ESSENTIAL SKILLS AND QUALIFICATIONS

• In addition to English, candidates must be fluent in German
• ITIL trained
• Proven experience managing enterprise customer accounts, ideally in a technology space
• Customer focus
• Experience of managing customer escalations and high pressure situations
• Excellent ability to manage expectations, promote information sharing across diverse groups, and represent the customer during internal discussions
• Strong verbal and written communication skills
• Experience in a technical support environment

If you're driven to take wireless technologies to the next level, it's time you join the team at RIM. We offer a challenging environment that fosters creativity and rewards excellence. Employees also have use of our award winning BlackBerry!

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