THIS JOB HAS NOW EXPIRED.

The Role

• Overall responsibility for management of UKbased Relationship Management team responsible for WorldPay’s Gaming / Gambling customer portfolio

• Ownership of executive relationship / strategic development of a portfolio of client relationships - delivery of financial budgets, contract management, commercial development and control of compliance & risk requirements

• Development & evolution of Payment Strategy for client portfolio across whole payments value chain - working with Product team & enabling functions to deliver products and services that meet client requirements

Key Accountabilities

• Management and development of WorldPay Relationship Management team responsible forUKclient portfolio covering Gaming / Gambling market verticals

• Delivery of annual income budget for client portfolio, meeting retention and growth targets

• Oversight of production, ongoing development and delivery of tactical and strategic plan for client portfolio

• Development of strategic relationships with Clients' executive & management teams

• Ensuring active management of contractual agreement with clients, ensuring delivery of contractual commitments, service proposition and commercial objectives

• Identifying and exploiting all available cross sell opportunities across WorldPay product set - gateway, processing, acquiring, risk products, treasury services

• Identification and delivery of additional revenue streams through new commercial opportunities with clients

• Identification and delivery of new market entry opportunities for clients to develop global coverage – matrix-managing WorldPay functional teams to deliver

• Work with Schemes Management team to ensure scheme compliance requirements are met on ongoing basis in each global market

• Work with Schemes Management team to identify opportunities to enhance clients' business and operating model through detailed understanding of Card Scheme rules & regulations - and applicability to clients' business models

• Identify impact of Payment Industry market developments and updated regulation / legislation (inc. PSD, SEPA etc) and work with clients to understand and mitigate impact on relationship and programm 

• Oversee quarterly strategic and operational reviews with clients’ Executive teams - to review partnership health, issues and new opportunities

• Work with Legal, Operational Risk & Regulatory Risk to ensure legal & regulatory requirements are met for the portfolio on an ongoing basis

• Oversight of delivery of annual Client credit reviews

Skills & Experience

• Strong global payments experience

• Extensive people management and leadership experience

• Strong Relationship Management / Business Development skills, with experience in global markets

• Strong commercial and P&L management acumen, with proven ability to identify and deliver commercial opportunities through B2B partnerships

• Extensive contract & commercial negotiation skills

• Strong influencing & persuasion skills - to deliver and balance both internal and client requirements

Other

Other Significant Role Requirements: 

• Strong understand the Global eCommerce Payments market

• Strong Gaming / Gambling market knowledge / expertise

Scope of Role:

• Management of a highly demanding international customer base and a Relationship Management team

• Operate in a fast changing market and business environment

• Deep knowledge of Payment industry (gateway, processing, acquiring) knowledge is required

• Systems knowledge (internet payment technology) is required

People Management: 

• Managing a team of approx. 15 Relationship Manager

Financial Management:

• Responsible for delivery of significant customer portfolio and corresponding financial target

• Management of department budget