Operations Support Executive

THIS JOB HAS NOW EXPIRED.

Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2012 was US$4.5 billion. Experian employs approximately 17,000 people in 44 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Job Description                

The role is within the Marketing Services, Data Quality Management team in Nottingham and working with a number of clients across industry sectors and our internal teams.  The focus of the role will be to provide helpdesk support to both our internal and external clients

Key Responsibilities                       

The Marketing Services DQM helpdesk plays a key role in the provision of service availability to clients across a wide range of products. You will need to be able to prioritise your own work load and have a flexible approach to work you undertake.  Key responsibilities include:-

Support client use of Experian products and provide query response

Production of daily/weekly reports for internal and external clients

Record and track faults, issues and incidents

Provide initial “first line” support if this is achievable or allocate to appropriate resource including Experian Global Technology Services and/or client support teams

Provide client with updates in accordance with agreed service level agreement throughout issue life cycle

Job Requirements and Qualifications                     

In addition to excellent communication and organisational ability, it is expected that the successful candidate will have the following skills and experience:

Highly PC literate, with experience in the use of Microsoft Office products

Ability to confidently liaise with clients (verbal and written) to provide a consistently high quality service

Technical background/knowledge/understanding is desirable

Preferably educated to degree level

Able to demonstrate a highly organised, professional attitude with a high level of communication skills.  Self-motivated with the desire to succeed and progress.  A swift and coherent thinker able to work accurately under pressure

Closing date for applications is Monday 2nd July

Benefits                              

We provide all our people with an attractive base salary, a competitive reward package and performance-related bonus or commission as part of that package. But it’s not all about salary. Think of it as a ‘total reward package’ that collectively adds value to your life at work and at home. The package will vary according to your role and level of experience. However, benefits may include:

a pension scheme

a sharesave scheme

corporate discounts

membership of Experian’s Sports & Social club

enhanced maternity or paternity pay childcare vouchers

Whatever your package, we'd hope that you find working at Experian a truly fulfilling and beneficial experience.