Finance Operations Adviser - Part time

THIS JOB HAS NOW EXPIRED.

This role is a 15 hour contract working from 12noon to 3pm.

You will be the first line of contact for UK Stores and Suppliers, providing information and guidance and adherence to Purchasing Policies and Procedures (via telephone and e-mail)

• Respond to telephone and e-mail queries within agreed timescales, following agreed processes accurately and in a timely manner
• Strive to improve quality of service and delivery against SLA's to ensure Customer satisfaction
• Identify and recommend the most effective business cost, ensuring that the customer complies with agreed policies
• Identify complex issues/enquiries and refer to relevant management, when unable to resolve at first point of contact
• Track enquiries and issues through to resolution, using agreed processes and technology
• Accurately input customer data into the systems
• Communicate the right information at the right time to the right people
• Ability to question & seek cost saving opportunities and deliver results

Requirements

• Team Player
• Confident and pleasant telephone manner
• Excellent communication and influencing skills
• Ability to influence successfully senior, peers and juniors
• Builds and uses an effective network of contacts
• Ability to prioritise objectives
• Accuracy
• Able to grasp and understand the commercial impact of decisions made
• Systems literate - Microsoft applications, e-mail and Internet
• Problem solving