Production Support Analyst

Salary:
Location:
Job Type:
Date Posted:

Competitive
Solihull
Permanent
Now Expired

THIS JOB HAS NOW EXPIRED.

Experian is the leading global information services company, providing data and analytical tools to clients in more than 80 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2011 was US$4.2 billion. Experian employs approximately 15,000 people in 41 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Job Description

FootFall’s product set helps clients – such a retailers or shopping centres - to optimise their site performance. Clients from over 45 countries utilise the SaaS solution to receive reports and analysis provided by the solution set.

The solution has recently been rebuilt from the ground up – utilising Microsoft technology - to provide the foundation for future FootFall products that will enable the capture of new data sets around consumer behaviour in a retail environment, report on that information in innovative ways, integrate the data with further data such as demographics to drive business insight for our clients.

An experienced Microsoft support specialist is needed to become an essential part of the team, responsible for all aspects of production support around the product set.

Key areas of responsibility:

3^rd line support of Microsoft BI Applications
Providing general support within team structure
Personal development

Key people with whom liaison will occur:

FootFall Production Support Manager
FootFall Development Team
FootFall QA Test Team
Director of Product Management and Development, FootFall
FootFall Product Manager

Requirements & Qualifications

Extensive 3^rd line support experience with Microsoft Technologies
SharePoint 2007/2010 Support and Administration
Experience of configuring SharePoint and implementing changes in a Production Environment
Excellent SQL Server support and development skills
Exposure to and support of SSAS, SSIS, SSRS
Experience of Transact-SQL and /or PL/SQL development (e.g. SQL Server / Oracle)
C# support and development skills
PowerShell experience desirable
Demonstrable experience of supporting software in a commercial environment
Proven ability to identify and assess new concepts to aid solution support
Excellent communication skills – both to a technical and non-technical audience
Software support and environment technical expertise – in depth knowledge of systems support, incident management, change management
Flexible approach to support
Excellent understanding of the need for proactive and efficient support practices in a busy support environment
Dynamic and positive approach
Excellent organisational and time management skills
Innovative thinking during software support process to increase efficiency and provide the best resolutions and ensure issues are not repeated

Benefits

We provide all our people with an attractive base salary, a competitive reward package and performance-related bonus or commission as part of that package. But it’s not all about salary. Think of it as a ‘total reward package’ that collectively adds value to your life at work and at home. The package will vary according to your role and level of experience. However, benefits may include: